Barnes & Noble Complaint

Barnes & Noble Complaint

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Barnes & noble Gift Card


I received a Barnes & Noble $25.00 gift card early last spring. I used it Jan 7, 2011 and was told there was only $5.81 cents left on it. I had never used the card. My husband received a gift card when he retired and when he went to use his, there was nothing left on it. Again, he had never used the card. He was at least old that B&N debits the gift card each month it isn't used, for what? a service charge? I will never purchase a Barnes & Noble gift card and will not shop in the store either if this is their business policy.


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Comments


sassybottoms says: (6 years ago)
 0
I'm a head cashier at B&N, and I can assure you that gift cards NEVER expire or lose any of their balance. I get gift cards every day that people have had for years, and they still have the full balance. A few weeks ago, we accepted some paper gift certificates from 1997. B&N always honors the amount put on a gift card. Even when they drop below 1$, we give you back the change, unlike other retailers. The register pops open automatically. The system is programmed that way.

What probably happened is this: whoever gave you the 25$ giftcard had gotten it themselves as a gift, used some of it, forgot about it, and re-gifted it. B&N never, ever debits gift cards when they go unused. As for your husband's, it must not have been paid for, because when you ring them up, the gift cards are automatically activated. If they're not paid for, they don't work. The way the system is set up, it's impossible for them to not be activated if they are scanned and paid for.



sassybottoms says: (6 years ago)
 0
So I'm a head cashier, and I can assure you that the company NEVER debits gift cards. They never expire and they never lose their balance. Ever. We get gift cards from the early 2000s with the full balance still on them. A few weeks ago we accepted some paper gift certificates from 1997. If there was a problem, it must have been either A) at the time of purchase or B) a mix-up with the cards.

Barnes and Noble NEVER, EVER takes money off your gift cards. Ever.



sassybottoms says: (6 years ago)
 0
So I'm a head cashier, and I can assure you that the company NEVER debits gift cards. They never expire and they never lose their balance. Ever. We get gift cards from the early 2000s with the full balance still on them. A few weeks ago we accepted some paper gift certificates from 1997. If there was a problem, it must have been either A) at the time of purchase or B) a mix-up with the cards.

Barnes and Noble NEVER, EVER takes money off your gift cards. Ever.




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